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Refund/Cancellation Policy

🧾 Terms, Reservations & Cancellation Policy – Hotel Ballerina
📌 Reservations

  • Guests are advised to book in advance via phone or online to ensure availability.

  • Advance payment (online/card) is required to confirm reservations.

  • Room rates are dynamic and not guaranteed until booking is confirmed.

  • Once booked, rates cannot be changed and are non-refundable unless stated otherwise.

  • Final bill will be charged in local currency (INR).

  • Taxes and fees applicable at the time of stay may vary from initial estimates.

🪪 Check-in Requirements

  • Valid government-issued photo ID is mandatory at check-in.

  • Accepted IDs: Passport, Aadhaar, Driving License, Voter ID

  • Guests must present:

    • Booking confirmation voucher

    • Valid ID

    • Credit card (for incidental charges)

🕒 Check-in & Check-out

  • Check-in: 12:00 PM

  • Check-out: 12:00 PM

Early Check-in / Late Check-out:

  • Subject to availability

  • May incur additional charges

  • Prior intimation is required

🛏️ Occupancy Policy

  • Standard occupancy: 2 guests per room

  • Additional guests allowed (if room permits) at extra charge

💳 Payment & Deposit

  • Full advance payment is required for confirmed bookings

  • Accepted payment methods:

    • Credit/Debit Cards: Visa, MasterCard, RuPay, Amex

    • UPI & Wallets

  • Corporate bookings must be secured with company credit card

❌ Cancellation Policy

  • Free cancellation: Up to 48 hours before check-in

  • 48–24 hours before check-in: 1 night charge

  • Within 24 hours / No-show: 100% charge of entire stay

Important:

  • No-shows are fully chargeable

  • Group bookings (4+ rooms) have stricter cancellation timelines

  • Early check-out may be charged for full stay

🔁 Refund Policy

  • Refunds (if applicable) take 2–4 weeks to process

  • Refund timelines depend on:

    • Bank processing

    • Payment method

  • Bookings made via travel agents must be refunded through them

👶 Children Policy

  • Children up to 5 years: Free stay (no extra bed)

  • Ages 5–12 years: Additional charges apply

  • Above 12 years: Treated as adults

🍽️ Food & Services

  • Veg & Non-veg food available

  • Extra services and amenities are chargeable

  • Outside food may be restricted

🚫 General Policies

  • Pets are not allowed

  • Guests are responsible for any damage or breakage

  • Certain promotional rates are non-refundable and non-changeable

  • Hotel reserves the right to:

    • Cancel bookings due to fraud or misuse

    • Deny admission at its discretion

🔄 Modifications & Special Requests

  • Changes to bookings are subject to:

    • Availability

    • Rate differences

  • Special requests (e.g., airport pickup) must be made at booking

  • Hotel does not guarantee special requests

🧾 Confirmation Voucher

  • A confirmation voucher is issued after booking

  • Guests must present it at check-in

  • Failure to provide may delay or affect check-in

🔐 Payment Security

  • All payment transactions are secured using standard encryption technology

⚖️ Legal & Jurisdiction

  • All disputes are subject to Tinsukia jurisdiction

  • Governed under the Arbitration and Conciliation Act, 1996

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